Shipping policy

Last updated: July 1, 2026

Thanks for shopping with Nordest Supply! Here's everything you need to know about how we get your order to you.

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding statutory holidays). Once your order ships, you'll receive a confirmation email with tracking information.

All orders ship from Vancouver, Canada.

Shipping Within Canada

We ship across Canada via Canada Post. Estimated delivery times are 2–7 business days depending on your location, once your order has shipped. These are estimates only and are not guaranteed, actual delivery times can vary due to weather, high-volume periods, or carrier delays.

Free Shipping

We offer free standard shipping on orders over $80 CAD within Canada.

Shipping Rates

Shipping costs for orders under the free-shipping threshold are calculated at checkout based on your location and order size.

Order Tracking

Tracking information is included in your shipping confirmation email. If your tracking hasn't updated in several days, please reach out and we'll look into it with the carrier.

Lost, Damaged, or Delayed Orders

If your order arrives damaged, appears to be lost in transit, or is significantly delayed, contact us at hello@nordestsupply.ca with your order number so we can investigate with the carrier and make it right.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by the customer. If you notice an error shortly after placing your order, contact us right away and we'll do our best to correct it before the order ships.

Questions

If you have any questions about shipping or the status of your order, contact us anytime at hello@nordestsupply.ca.