Refund policy
Last updated: July 1, 2026
We hope you love your Nordest Supply products. If for any reason you're not satisfied with your purchase, here's how our return and refund process works.
Returns
Due to the nature of skincare and personal care products, we can only accept returns on items that are unused, unopened, and in their original packaging, for hygiene and safety reasons. Returns must be requested within 14 days of delivery.
To request a return, contact us at hello@nordestsupply.ca with your order number and the reason for the return. We'll provide instructions on how to send the item back. Please don't send items back without first reaching out, returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded, unless they arrive damaged or defective:
- Opened or used skincare and personal care products
- Final sale or clearance items (marked as such at time of purchase)
- Gift cards
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we're not responsible for return packages lost or damaged in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, contact us within 14 days of delivery at hello@nordestsupply.ca. Please include your order number and a photo of the item, and we'll work with you to resolve it quickly, typically via a replacement or refund.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please request a return for the original item (subject to the conditions above) and place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund. Approved refunds are issued to your original payment method within a reasonable time frame. Please note it may take additional time for your bank or card issuer to post the refund to your account.
Shipping charges from your original order are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
Late or Missing Refunds
If you haven't received a refund after it's been approved, first check your bank account, then contact your card issuer, processing times can vary. If you've done this and still haven't received your refund, contact us at hello@nordestsupply.ca.
Questions
If you have any questions about returns or refunds, contact us at hello@nordestsupply.ca.
