Privacy policy

Last updated: July 1, 2026

Nordest Supply operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nordest Supply is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences, send account-related notifications, process purchases/returns/exchanges, arrange shipping, enable reviews, and create a customized shopping experience, including product recommendations.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing you online advertisements based on your activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding fraudulent, illegal, unsafe, or malicious activity. You are responsible for keeping your account credentials safe — we recommend you never share them with anyone.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process (including law enforcement or government requests), participate in litigation, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Depending on where you live, you may have a right to opt out of this.
  • When you direct, request, or consent to disclosure to third parties (e.g., to ship you products, or through social media widgets/login integrations).
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger, to comply with legal obligations (subpoenas, search warrants, etc.), to enforce our terms, and to protect the Services and our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may also use certain enhanced features that incorporate data from your interactions with our store and other merchants. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes. Learn more via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices, or the accuracy of content, on those sites. Information you share on public or semi-public venues (including third-party social platforms) may be viewable by others without limitation as to its use. Inclusion of a link doesn't imply our endorsement of that platform or its operator.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us their personal information, contact us to request deletion. As of the effective date of this Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send us may not be secure in transit, please avoid unsecure channels for sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of these rights (subject to certain exceptions):

  • Right to Access / Know - request access to personal information we hold about you.
  • Right to Delete - request that we delete personal information we maintain about you.
  • Right to Correct - request that we correct inaccurate personal information.
  • Right of Portability - request a copy of your personal information, or that we transfer it to a third party, in certain circumstances.
  • Managing Communication Preferences - opt out of promotional emails anytime via the unsubscribe link. We may still send non-promotional emails (e.g., order/account related).

You can exercise these rights by contacting us using the details below. For rights related to data processed by Shopify, visit shopify privacy portal.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request, and you may designate an authorized agent to act on your behalf (proof of authorization required).

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority (in Canada, the Office of the Privacy Commissioner of Canada).

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or UK equivalents, unless transferring to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy here, update the "Last updated" date, and provide notice as required by law.

Contact

Questions about our privacy practices, this Privacy Policy, or exercising your rights? Email us at: hello@nordestsupply.ca